We are here to assist you should you be experiencing any difficulties relating to educational offerings with IPD. Please note that we have limited staff and address queries on a first-come, first-serve basis. Our standard hours of operation are Monday through Friday (excluding holidays) from 9am EST to 5pm EST. Note that we close for the New Year's / Winter Holiday Break.
For any questions, please contact:
Manager, Member Support
Tel: 416-642-9793 x8727
TERMS AND CONDITIONS
CANCELLATION POLICY FOR EVENTS AND COURSES
All cancellation requests have to be submitted in writing.
|16 + business days prior to event or course date
||refund less admin fee of $75
|15 – 5 business days prior to event or course date
||credit note for amount less admin fee of $75 or (*) (**)
|5 – 4 business days prior to event or course date
||credit note in the amount of 25% of fee paid or (*) (**)
|72 hours or less prior to event or course date
||100% non refundable
||100% non refundable
(*) Substitution of another person is allowed, subject to a $75 admin fee and any difference in the member and non-member rate, if applicable
(**) Substitutions do not apply to CMRE applications.
All requests must be made in writing, e-mail requests will be honored.
Valid for 12 months is transferrable and can be applied towards any MRIA event or courser. Please note that Credi Notes expire automatically on the 1 year anniversary of the issue date.
CANCELLATION POLICY FOR MULTI COURSE OR EVENT BUNDLE
Any Bundles offered by MRIA are Non Refundable and are Non Transferable.
CANCELLATION POLICY FOR ONLINE COURSES:
Cancellation of your purchase prior to registering within the FlexTraining online learning platform - Full refund less an administration fee of $50
Cancellation of your purchase prior to accessing course content, but after registering within the FlexTraining online learning platform - Full refund less an administration fee of $75
Cancellation of your purchase after accessing course content – No refund or credit note
Any extension of the one month timeframe - $75, for a one month extension
Due to unforeseen circumstances, the MRIA reserves the right at any given time to:
- substitute the instructor or speakers,
- change the venue,
- limit the number of participants, or
- cancel the event or course at any time.
Every effort will be made to minimize the inconvenience.
The MRIA strongly recommends to take out travel cancellation insurance, as we will not be responsible for penalties incurred by airlines, hotels or other modes of transportation.
Our Terms and Conditions are subject to change without notice.
REGISTER FOR COURSES
To register for courses, members need to login to the portal; non-members, please start by registering and creating a free profile in our portal. The portal button is in the main banner above, or you may also click here to begin.