Technology has changed the way research professionals are doing their work.

There are interactive voice-recognition phone surveys, online communities, and new software programs that make surveys quick and convenient on cell phones. There is also an array of dashboards and analytics programs, complemented with unique links that track a customer’s journey.

“A lot has changed in the years since we formed in 2004,” said Albert Lam, board chair of Canada’s Marketing Research and Intelligence Association.

“In response, we are changing our logo to better reflect who our members are and what they do.”

The new logo remains green and blue, as it recognizes the history of the association. The colours, however, shift in colour to show adaptability, which has been and continues to be critical as technology and society change.

“The data points on the logo represent not just the data, but the insightful analysis our members do, as well as the many varied research concentrations that make up our Canadian insights industry,” said Lam.

About the MRIA

The Marketing Research and Intelligence Association has served as the voice of Canada’s survey industry, which includes social research, competitive intelligence, data mining, insight and knowledge management, since 2004. Newly reorganized, the MRIA is a member-driven association that advocates for ethical and transparent conduct by all who do qualitative and quantitative research, including polling, customer surveys, and online panel communities.

For more information

Albert Lam, Board Chair: 905-604-6620; 1-833-604-6620; albert.lam@brainvision.ca

Lee Robinson, Executive Director: 905-767-2195; lrobinson@mria-arim.ca

With more than 20 years of experience working in marketing insights for businesses and charities, Albert Lam is leading Canada’s foremost market research industry association. 

Albert Lam, the Founder, and CEO of BrainVision Market Analytics is the newly elected chair of the Marketing Research and Intelligence Association (MRIA). He brings not just the experience in market research and data insights, as he worked with the Christian Children’s Fund of Canada, World Vision Canada and the YMCA of Greater Toronto to not only broaden their marketing but also build donor engagement.

“My mission is to use technology and analytics to help retailers with their digital marketing so they not only can promote their business but stay competitive,” said the University of Toronto statistics and business management graduate.

With his statistics degree and business management diploma, Lam went on to obtain the prestigious Certified Marketing Research Professional (CMRP) designation.

Lam was one of the first Certified Market Research Professionals (CMRP) since its inception in 2014. Lam merges market research, analytics, and technology to create problem-solving solutions for businesses. In a rapidly changing digital era, new innovations are needed to complement these needs. He shares this passion for innovation as he mentors post-secondary software engineering and statistics students. Currently, he is the 2020 mentor with the University of Toronto’s Statistical Sciences department.

Lam has assisted the newly reorganized MRIA with defining its vision and mission, its branding, and connecting with partners to ensure that the CMRP curriculum remains not only relevant but cutting edge. He has also led the development of the Research Registry, MRIA's survey validation system, in time for the federal election. 

“For 15 years, the MRIA’s members have advocated for world-class standards, ethics, and professionalism in the research industry in Canada,” said Lam.

“This advocacy is critical today, especially as Canadians prepare to vote on Oct. 21. We want to ensure researchers and pollsters are transparent and honest with Canadians so Canadians can trust us and confidently give us their honest feedback, which is critical in shaping a better Canada—whether in government services or consumer goods.”

Transparency and gaining public confidence matter—and Canadians need to be able to verify that your poll or project is indeed legit.

The MRIA is opening its Research Registry System to all Canadian pollsters just in time for the federal election. Follow the link here to register your firm and your election polling.

“We are working on behalf of not just our industry, but for consumers as well as potential survey participants, as we ensure that research is not used as a marketing or sales tactic,” said MRIA board chair Albert Lam, CMRP, principal of BrainVision Market Analytics, a marketing research and data intelligence consultancy headquartered in Markham, Ontario.

“We are advocating that high standards be followed by all, so the public can confidently participate, which not only makes surveys and polling easier but more importantly improves the quality of research we all do. Working together as we build transparency and a database of research projects will benefit everyone in our industry, now and in the future.”

For more information on standards, visit here.

About the MRIA

The Marketing Research and Intelligence Association has served as the voice of Canada’s market research industry, which includes surveys, social research, competitive intelligence, data mining, and insight and knowledge management, since 2005.

Newly reorganized, the MRIA is a member-driven association that advocates for ethical and transparent conduct by all who do qualitative and quantitative, market, and social research.

For more information, please contact

Albert Lam, Board Chair: 905-604-6620; 1-833-604-6620 albert.lam@brainvision.ca.

Lee Robinson, Executive Director: 647-612-7200 lrobinson@mria-arim.ca.

 

Bill C-76 came into effect on June 13, 2019, and election surveys conducted during the pre-election period, including the election period, are now classified as regulated activities by Elections Canada. It does not matter who commissioned the survey; it is now considered a regulated activity. The survey may be initiated by the following:

I.            The firm.
II.           A third party.
III.        A political party/parties.
IV.        A candidate.

MRIA members who conduct election surveys or any related surveys that may be issued during the pre-election period and the election period must ensure that they are following the law.

Best practices to comply with the new laws:

I.                  Follow the rules when releasing surveys in the pre-election period and the election period.
II.                 Declare if a survey is requested by a specific party/parties when it is released to the public.
III.              Do not give preferential treatment to political parties or candidates when releasing survey results. There is a new provision against collusion in Bill C-76. However, there is no definition of collusion in this act. Members must ensure that all contact and dissemination of information is open and transparent in order to avoid all inadvertent incidents of perceived collusion. Members who conduct their own independent surveys must ensure that information is released to the public, to all parties, and to candidates at the same time.
IV.             Post the survey results on an accessible website and have it available during the election and for two years afterward.
V.                Release the survey results to the public at large.
VI.              Omnibus surveys may inadvertently be considered collusive if parties with the same issues are in the same omnibus surveys. The survey results are available to all members, and this may allow them to extend their budgets on an issue and exceed the spending limits set for the candidate or party. The entity conducting the survey may not have the intention to facilitate collusion. However, during the pre-election period and the election period, members must know all their clients. They must also know if there are any relationships between the clients that may be construed as inadvertent collusion because the member conducting the survey is unaware of the relationship between the members participating in the omnibus account. It may be advisable to avoid omnibus surveys covering political issues and content during the election period and to consider the same during the election period.
 VII.             The government does not have a definition or has a broad definition of collusion.
 VIII.            Blackout Period - Elections Act - Blackout period 323 (1) No person shall transmit election advertising to the public in an electoral district on polling day before the close of all of the polling stations in the electoral district.
IX.                   MRIA members may wish to make the following know-your-client inquiries when conducting surveys related to politics or political issues during the pre-election period or the election period:
a.       A registered party or eligible party.
b.        A registered association.
c.        A nomination contestant.
d.       A candidate or a potential candidate.
e.       A third party that is required to register under subsections 349.6(1) or 353(1) of the Elections Act – Bill C-76.
 X.                 Political surveys conducted during the pre-election period or the election period must be available on an accessible website for at least two (2) years. As a best practice, the MRIA is asking that members provide a copy of the survey results to the MRIA to be housed in its archive of political surveys.   
 XI.              The use of foreign funds to conduct surveys is prohibited.

Definitions:

Pre-election period means the period beginning on the June 30 before the day set in accordance with subsection 56.1(2) for the holding of a general election and ending on the day before the earlier of:

(a) the first day of an election period for a general election, and
(b) the 37th day before the Monday referred to in subsection 56.1(2), or if the Governor in Council makes an order under subsection 56.2(3), the 37th day before the alternate day referred to in that order. (période pré-électorale)
Election survey means an election survey that is conducted by, or caused to be conducted by, a third party—a person or group other than a political party that is registered under an Act of a province—during a pre-election period or an election period and whose results the person or group takes into account
(a) in deciding whether or not to organize and carry out partisan activities or to transmit partisan advertising messages or election advertising messages, or
(b) in their organization and carrying out of those activities or their transmission of those messages. (sondage électoral)
Here is a link to  Bill C-76 Canada Elections Act